Privacy Policy

• Processing and transcribing voicemail recordings
• Generating AI summaries of messages
• Delivering voicemails to Customers via email
• Providing access to the dashboard and analytics
• Processing payments and managing subscriptions

• Verifying caller email addresses to prevent spam
• Detecting and preventing fraudulent or abusive activity
• Enforcing rate limits and usage restrictions
• Protecting against unauthorized access

• Analyzing usage patterns to improve features
• Monitoring system performance and reliability
• Developing new features and functionality
• Conducting aggregated analytics (non-identifying)

• Responding to legal requests and court orders
• Complying with applicable laws and regulations
• Enforcing our Terms of Service
• Protecting our legal rights and interests

Processing necessary to provide the Service you have requested, including account management, voicemail processing, and subscription handling.

Processing necessary for our legitimate business interests, such as fraud prevention, security, analytics, and service improvement, where these interests are not overridden by your rights.

Processing necessary to comply with legal requirements, such as tax obligations, court orders, or regulatory requests.

Where required, we will obtain your explicit consent before processing your data. You may withdraw consent at any time by contacting us.

Deepgram's transcription service automatically attempts to detect and redact certain personally identifiable information (PII) such as Social Security numbers, credit card numbers, and similar sensitive data. However, this redaction is not guaranteed to be complete.

Claude 3 Haiku generates summaries of voicemail transcripts. These summaries are created automatically without human intervention and are designed to provide a quick overview of the message content.

Your recordings and transcriptions are processed entirely by automated systems. Voicegram employees do not listen to or read your voicemail content unless specifically requested by you for support purposes.

Your voicemail recordings, transcriptions, and summaries are never used to train Voicegram's systems or any third-party AI models. Your content is processed solely to provide the Service.

After the storage period expires, voicemail recordings and transcriptions are automatically and permanently deleted from our systems.

Account information is retained for as long as your account is active. Upon account deletion, your data will be removed within 30 days, except where retention is required for legal or compliance purposes.

Certain records, such as deletion audit logs and billing records, may be retained for longer periods as required by law (typically 7 years for financial records).

• TLS encryption for all data transmitted to and from our servers
• AES-256 encryption for data stored at rest
• Encrypted database connections

• Row-level security in our database ensuring users can only access their own data
• Strong authentication requirements for all accounts
• Limited employee access to production systems on a need-to-know basis
• API key authentication for widget integration

• Hosting on enterprise-grade cloud infrastructure (Vercel, Supabase, Cloudflare)
• Regular security audits and vulnerability assessments
• Automated security monitoring and alerting
• Incident response procedures

You have the right to request a copy of the personal data we hold about you.

You have the right to request correction of any inaccurate or incomplete personal data.

You have the right to request deletion of your personal data ("right to be forgotten"), subject to certain exceptions.

You have the right to request that we limit how we use your personal data.

You have the right to receive your personal data in a structured, commonly used, machine-readable format.

You have the right to object to processing of your personal data based on legitimate interests.

Where processing is based on consent, you have the right to withdraw that consent at any time.

You have the right to lodge a complaint with a supervisory authority in your country of residence.

You have the right to know what personal information we collect, use, disclose, and sell (if applicable).

You have the right to request deletion of your personal information, subject to certain exceptions.

We do NOT sell your personal information to third parties. This includes traditional sales and sharing for cross-context behavioral advertising.

We will not discriminate against you for exercising your privacy rights.

You have the right to request correction of inaccurate personal information.

You have the right to limit how we use sensitive personal information.

When transferring data from the EEA, UK, or Switzerland to countries not deemed to provide an adequate level of data protection, we rely on:

• Standard Contractual Clauses (SCCs) approved by the European Commission
• Binding corporate rules where applicable
• Other valid transfer mechanisms under applicable law

Regardless of where your data is processed, we apply the same security measures and data protection standards described in this policy.

We use strictly necessary cookies for authentication, session management, and security purposes. These cookies are required for the Service to function and cannot be disabled.

We use Cloudflare Turnstile to protect against automated abuse. This service may collect IP addresses and browser fingerprints to verify that requests come from real users.

We do not use third-party advertising cookies or tracking pixels. We do not participate in ad networks or sell data for advertising purposes.