Terms of Service

• Use the Service to collect, transmit, or store content that is illegal, harmful, threatening, abusive, harassing, defamatory, or otherwise objectionable
• Record or facilitate the recording of individuals without their knowledge and consent where required by law
• Collect sensitive personal information (such as Social Security numbers, financial account numbers, or health information) through the Service without appropriate safeguards
• Use the Service to distribute spam, malware, or other malicious content

• Attempt to circumvent any security measures, rate limits, or bot protection systems
• Use automated scripts, bots, or other means to access or interact with the Service in an unauthorized manner
• Reverse engineer, decompile, or disassemble any part of the Service
• Interfere with or disrupt the Service or servers or networks connected to the Service
• Impersonate any person or entity or falsely state or misrepresent your affiliation with a person or entity
• Use the Service in any manner that could damage, disable, overburden, or impair the Service

• Comply with all applicable laws and regulations, including privacy and data protection laws
• Obtain all necessary consents from callers before recording their messages
• Clearly disclose to callers that their messages may be recorded and transcribed
• Comply with our rate limits and usage restrictions as specified in your plan

Voicegram offers the following subscription plans: Free, Starter, Pro, Business, and Enterprise. Each plan includes different features, limits, and pricing as described on our pricing page.

Paid subscriptions are billed either monthly or annually, as selected at the time of purchase. Annual subscriptions are billed upfront for the entire year and include a discount compared to monthly billing.

All payments are processed by Paddle.com Market Ltd ("Paddle"), our authorized payment processor. By subscribing to a paid plan, you agree to Paddle's terms of service and authorize Paddle to charge your payment method. Paddle handles all billing, invoicing, and payment-related inquiries.

If you exceed the voicemail limit included in your plan, you will be charged the overage rate specified for your plan. Overage charges are billed at the end of each billing cycle.

Subscriptions automatically renew at the end of each billing period unless you cancel before the renewal date. You will be charged the then-current rate for your plan at each renewal.

You may cancel your subscription at any time through your account dashboard. Upon cancellation:

• Your subscription will remain active until the end of your current billing period
• No prorated refunds will be issued for unused portions of your subscription
• Your account will revert to the Free plan at the end of the billing period
• Voicemails will be retained according to the Free plan retention period (7 days)

Generally, all payments are non-refundable. In exceptional circumstances, refund requests may be considered at our sole discretion. Contact support@voicegram.io for any billing inquiries.

The Service, including all software, technology, designs, trademarks, logos, and other intellectual property, is owned by Voicegram or its licensors. You are granted a limited, non-exclusive, non-transferable license to use the Service in accordance with these Terms.

You retain ownership of all Content you submit through the Service. By using the Service, you grant Voicegram a limited license to process, store, and transmit your Content solely for the purpose of providing the Service.

Any feedback, suggestions, or ideas you provide about the Service may be used by Voicegram without any obligation to you.

Voice recordings are automatically transcribed using Deepgram's Nova-3 speech-to-text technology. Transcription accuracy may vary based on audio quality, background noise, accents, and other factors.

Transcriptions are automatically summarized using Anthropic's Claude 3 Haiku AI model. Summaries are generated to provide a quick overview and may not capture all details or nuances of the original message.

The Service automatically attempts to redact certain personally identifiable information (PII) such as Social Security numbers, credit card numbers, and similar sensitive data from transcriptions. However, this redaction is not guaranteed to be complete or accurate, and you should not rely solely on automated redaction for sensitive information.

Voicegram does not manually review the content of your recordings or transcriptions. All processing is automated.

Your recordings, transcriptions, and other Content are not used to train Voicegram's or any third party's AI models.

You may terminate your account at any time by canceling your subscription and deleting your account through the dashboard or by contacting us at support@voicegram.io.

We may suspend or terminate your access to the Service at any time, with or without cause, and with or without notice. Reasons for termination may include:

• Violation of these Terms
• Fraudulent, abusive, or illegal activity
• Non-payment of fees
• Extended periods of inactivity
• Requests by law enforcement or government agencies

Upon termination:

• Your right to use the Service will immediately cease
• We may delete your account and all associated Content
• Content deletion will occur within 30 days of termination
• Provisions that by their nature should survive termination will survive

Before initiating any formal dispute resolution process, you agree to first contact us at legal@voicegram.io and attempt to resolve the dispute informally. We will attempt to resolve the dispute through good faith negotiations for at least 30 days.

You and Voicegram agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall be resolved by binding individual arbitration, rather than in court, except that either party may bring claims in small claims court if eligible.

YOU AND VOICEGRAM AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE ACTION. Unless both you and Voicegram agree otherwise, the arbitrator may not consolidate more than one person's claims and may not otherwise preside over any form of a representative or class proceeding.

The arbitration will be administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules. The arbitration will be conducted in English. The arbitrator's decision will be final and binding.

You have the right to opt out of this arbitration agreement. To opt out, you must send written notice to legal@voicegram.io within 30 days of first accepting these Terms. Your notice must include your name, email address, and a clear statement that you wish to opt out of the arbitration agreement. If you opt out, you may pursue claims in court.

Notwithstanding the above, either party may bring an individual action in small claims court for disputes within the court's jurisdiction.