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A stalled recording now finishes or fails

A message that gets stuck part way through processing is now retried automatically. If it still cannot finish, it is marked failed instead of sitting there forever.

A check runs every ten minutes and hands a stuck message back to be processed again, up to three times, before marking it failed. Separately, a failed write at the very end of processing now fails the whole message. Before this it left the message without a transcript while the notification and the webhook still went out, which is the worst of both: you were told a message had arrived and then found nothing in it.

Ricardo Lopez
Founder & CEO